Possibly the charging clip was not attached correctly, hence the unit did not charge successfully, please recheck connection and try recharging to verify.
Also, check back of the watch, charging terminals for debris/dirt etc which can affect charging, clean out with small pin so charger connects successfully, also check charger clip for dirt/debris.
If the unit still fails to charge, the unit will need to be returned for assessment to check the charger & Axis unit is working correctly, please email support@sureshotgps.com with your name, serial number of the unit and return address details to create a RA number (Return Authorisation number).
